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Terms and Conditions

The following terms and conditions apply to services provided by Workplace Training Limited.

Detailed policies and further information may be requested by email.

Acceptance of Terms and Conditions

By engaging Workplace Training Limited, you accept the enclosed terms and conditions.

Insurance and Indemnity

Except where we have expressly accepted responsibility to you under these Terms, you indemnify us against all legal action taken against us, and shall pay all costs, losses or expenses we incur. Workplace Training Limited is not liable for any property damage or loss of customer’s property when services are being provided by us.

Service Guarantee

Your rights for service provision and supply of service are covered by the Consumer Guarantees Act.


Assessment / Course schedules notified or published by Workplace Training Limited are subject to change without notice.

Enrolment Policy

This policy (and its procedures) ensures selection and enrolment of learners on programmes:

  • for which they are eligible.

  • in which they are likely to succeed.

  • meet the contracted outcomes, according to contract funding criteria.

  • which meet employer needs.


Specific outcomes of this policy are to ensure:

  • learners meet the criteria set down for the training contract they are to be enrolled under;

  • learners are able to develop their career path through the training opportunities we provide;

  • enrolment details are securely and accurately recorded and reported;

  • learners’ personal details, learning and work history, pathway plan, training progress and interactions with Workplace Training Limited team members are recorded and available only to those who need them; and

  • we can report to our stakeholders according to contract requirements.



All identified fees are in New Zealand dollars and subject to change without notice. Quoted fees exclude 15% GST (Goods and Services Tax). All fees must be paid prior to the provision of services by Workplace Training Limited. Where fees are not paid in full, Workplace Training Limited is under no obligation to provide service or where service has been provided, furnish certificates of training where all or part of fees payable are outstanding.

Fees must be paid prior to course/assessment commencement or alternative arrangements in place to pay. More details regarding fees and the payment of fees are found here on our website or available in PDF print form via request.


Failure to pay all fees on time without explanation and agreement may result in your removal from the course.

Attendee Numbers

Where you are making a booking that includes more than one attendee; or booking an assessment/course on site, a minimum number of attendees may be required. If the number attending changes, additional fees will be charged for any increase in the number of attendees in accordance with the registration costs (advertised or agreed). A reduction of the numbers of attendee’s is subject to our cancellation policy or minimum number requirements.

Withdrawals and Refunds 

A request for cancellation or postponement of services must be notified in writing (email or txt) to Workplace Training Limited 24 hours prior to the intended time/date of services to be delivered. Where notice of cancellation is provided at least 24 hours prior to the schedule assessment/course start, the fee may be transferred to another assessment or course operated by Workplace Training Limited. Where notice of less than 24 hours is provided, any postponements or cancellations (including non-appearance or non-completion) will result in full assessment/course fees being charged with no refund offered. In the latter event, fees may be transferred to another assessment/course, or attendee on a case by case basis, at the sole discretion of Workplace Training Limited.

Where cancellation of services are received 48hrs prior to the intended time/date of services to be delivered, and a refund of fees is requested, a full refund will be made by Workplace Training Limited excluding an administration fee of $50 (Incl. GST).

Cancellation / Abandonment

Will endeavor to deliver assessments and training courses as scheduled, with cancellation a last resort. While we do our very best to provide a minimum of 48 hours’ notice, from time to time the notice may be as little as 24 hours. We will arrange for an alternative time and date for attendance and where you are not able to attend, a full refund of payments for the assessment/course is provided.

Attendance and Specific Course/Assessment Requirements
Times are provided to ensure that services requested to be completed can be delivered in the time specified. The client cancellation policy above, will be applied by Workplace Training Limited where:

  •             candidates fail to arrive at the correct time or date of training/assessment

  •             candidates fail to complete and bring with them pre-requite course material (where this is required)

  •             candidates fail to provide approved photo identification on the day of training (where this is required)

Learner Conduct
Workplace Training Limited may terminate the provision of services where candidates attending training/assessment:

  • do not attend for the duration required

  • are disruptive during the provision of services

  • are considered by Workplace Training Limited team members to be under the influence of drugs or alcohol

  • are in possession of alcohol, drugs, or offensive weapons

  • displays any form of harassment which is offensive and unwelcome to the trainer or other attendees.


Workplace Training Limited strives to help create a learning environment that brings out the best in our learners. To achieve this, we need each learner to follow these basic guidelines:

  1. Learners will behave in a manner that will not bring Workplace Training Limited into disrepute, during the hours of their training course.

  2. Learners will put in a full effort into their course whether it seems immediately relevant to them or not.

  3. It is the learner’s responsibility to catch up on any work missed due to any absence from training. Workplace Training Limited is only responsible for supplying any notes missed.

  4. Workplace Training Limited is not responsible or liable for the loss of any learner’s belongings on campus.

  5. All absences must be explained by a phone call or message at least 30 minutes prior to your course start time.

  6. Smoking and/or vaping is not permitted at any time on our premises or adjacent buildings.

  7. The following will be strictly enforced:

a. No violence or threats of violence

b. No drugs

c. No alcohol

d. No willful vandalism

e. No eating during training time

f. No mobiles/devices during training time

  1. All use of computers and the internet must be related to your training programme. If you wish to download appropriate material you must gain permission from your trainer. Learner’s must not download material that is offensive, racist, pornographic or illegal.

  2. If applicable, learner’s will be expected to complete a work experience component of the course they are enrolled in.

  3. No reports or certificates will be issued or qualifications registered, until all outstanding fees have been paid in full.

  4. Honesty is expected of all learners.


Dishonest Practices

Cheating, plagiarism and other dishonest academic practices have serious consequences and learners who fail to comply with acceptable behaviour will be subject to severe penalties, which may include a fail grade in their learner record, probation or suspensions from the programme. Learners will be required to pay and re-enrol to sit the unit/paper again.


Workplace Training Limited believes that we have a responsibility to provide learners with a study environment which is physically safe, free from harassment of any kind, and conducive to the achievement of good learning outcomes. Our complaints policy is designed to provide a process that learners can follow if they wish to lodge a complaint, dispute or grievance. The policy allows for the complaint to be brought to the attention of the organisation. If this process fails to provide a remedy it provides a process for the complaint to be mediated by external organisations. 


Informal complaints

Examples of informal complaints might include the following:

  • minor training room irritations (other learners break concentration by interruption etc).

  • concerns arising from miscommunication or misunderstanding.

  • minor disagreements over academic matters and/or resource issues.

  • facilities or workplace issues.

Informal complaints are usually made verbally to your trainer/supervisor/facilitator, who should interview the person in private, allowing a support person to come if requested. The trainer will evaluate the nature and seriousness of the complaint, resolve it at the time if possible or refer it on to the Academy Manager. If the complaint is about one or more other people they should initially be interviewed separately.


Resolution will be determined when the complainant expresses satisfaction with the outcome, or verbally accepts the trainer’s actions. If the actions are not accepted the learner has the option to an outside authority and it then becomes a formal complaint.

Formal complaints

Anyone wishing to make a formal complaint should put it in writing and submit it to the Academy Manager. The complainant has the right to a support person throughout the process until it is resolved.


If a complaint is about another person, that person must be given an opportunity to respond to it.


A written record will be kept in the central filing system of the complaint, the meeting(s), the steps taken to achieve a resolution and an outcome statement.


The Academy Manager will produce the outcome statement which should be signed by the complainant, the Academy Manager and any other affected parties.


If the complaint is not resolved to the complainant’s satisfaction, they will be advised of their right to go to an appropriate external authority.


If learners are not satisfied with the outcome of the formal complaint, they can consider complaining to NZQA. To contact NZQA learners can ring (04) 463 3000.


The disputes process, and any information collected during it, is confidential. If a party to the dispute chooses to invalidate the complaints process by discussing the complaint outside of this process, the protection of their confidentiality will be considered redundant.

Assessment Policies and Procedures

Learners must follow all requests and rules regarding conduct for assessments, assignments and examinations. Failure to do so, plagiarism or cheating of any kind, may make the results invalid and could lead to disciplinary action including dismissal.


All learners are expected to co-operate with requests made by trainers/supervisors/facilitators.


Plagiarism means using the work of others in preparing an assignment and presenting it as your own, without explicitly acknowledging – or referencing – where it came from. Plagiarism also includes paraphrasing another person’s work without attribution, and failure to acknowledge the full extent of indebtedness to a source.


Submitting someone else’s un-attributed or less than fully attributed work or ideas is not evidence of your own grasp of the material, and cannot earn you marks.


Work can be plagiarised from many sources – including books, articles, the internet, and other learners’ assignments. Plagiarism can also sometimes occur unconsciously or inadvertently. Direct copying all or part of the work of others; allowing all or part of your own work to be copied; collaborating together in preparing all or part of an assignment; and other similar activities are all forms of plagiarism.


Learner Welfare and Support

Learners who are having any difficulties should feel free to discuss their concerns with the team member they feel most comfortable talking to, including their Trainer. It is our hope to assist all learners as much as possible, so that the learner can enjoy and benefit from their studies at Workplace Training Limited.


Workplace Training Limited team members are available on site to offer guidance and support to learners relating to both academic progress and other issues learners wish to discuss. Learners may also raise concerns with their Trainer. Referral to outside agencies for specialist support will be arranged where appropriate.


Trainers provide learning assistance on a one-to one, or one to small group, for learners requiring help in literacy or numeracy, relevant to their course.


Specific help related to the course is given when the need arises or is requested. All trainers make themselves available for extra assistance, within reason.

Termination of Service by Workplace Training Limited

Workplace Training Limited reserves the right if we believe that you have breached these Terms and Conditions to, without notice, stop providing some or all services to you. No refund of fees will be provided by Workplace Training Limited.

Confidentiality / Intellectual Property / Copyright
The information provided in any proposal or quotation submitted by Workplace Training Limited is commercially confidential and it is not to be disclosed to a 3rd party.


Workplace Training Limited is a New Zealand owned company. This agreement shall be subject to the laws of New Zealand. If we do not exercise or enforce any right available to us under these Terms, this does not constitute a waiver by us of those rights.
Every effort is made to ensure that the information provided by Workplace Training Limited is accurate to the best of our knowledge. Information provided by Workplace Training Limited does not constitute, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional. Workplace Training Limited makes no representations or warranties, either expressed or implied, as to the accuracy of the information we provide, or its fitness for any purpose whatsoever. In no event will Workplace Training Limited be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information provided by us.

The Workplace Training Limited fact sheet and web page titled “Information for Candidates” form part of these Terms and Conditions.


If you are an individual, you have rights under the Privacy Act 2020 to access information held by us, and to request the correction of such personal information. In respect of such personal information, You:

  • Authorise us to obtain personal information about you for the provision of services on behalf of ConstructSafe.

  • Authorise us to use your personal information for direct marketing and promotional activities, research and development purposes in respect of the provision of our services to you.


Security of Online Payments

Your payment is processed through eWAY Payment Gateway. eWAY secures credit-card data via encryption. Workplace Training Limited will not store or transfer any of your credit card information. All data is transferred using eWAYs secure servers.

Health and Safety

Workplace Training Limited is committed to providing a safe and healthy environment for all, and to protecting team members, learners, visitors and contractors from accidental injury as per the Health and Safety at Work Act 2015 (and subsequent amendments).


Learner participation is part of that objective and you are expected to cooperate in making this a healthy and safe environment. Please be sure to report any unsafe learning environments, equipment, accidents and incidents to your trainer who will then follow the procedure to investigate and resolve.


It is the responsibility of all team members and learners to reduce the risk of accident and injuries by eliminating, isolating, or minimizing hazards that may cause personal injury, occupational illness or property damage. 

Insurance and Indemnity
Service Guarantee
Enrolment Policy
Attendee Numbers
Withdrawals and Refunds 
Cancellation / Abandonment
Attendance and Specific Course/Assessment Requirements
Learner Conduct
Dishonest Practices
Assessment Policies and Procedures​
Learner Welfare and Support
Termination of Service by Workplace Training Limited
Confidentiality / Intellectual Property / Copyright
Security of Online Payments
Health and Safety
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